Whilst most business people have heard of outsourcing, or had some exposure to it, there are still a lot of misconceptions and misinformation about how outsourcing works, it's benefits to Australian businesses, and the ease of which it can be implemented.
Despite the various success stories of outsourcing to the Philippines, often people tend to focus on hearsays about building offshore teams rather than seeing them for what they are – myths!
There are still a lot of misconceptions and misinformation about how outsourcing works, it's benefits to Australian businesses, and the ease of which it can be implemented.
Whilst it is true that some of the largest businesses in the world engage outsourced teams, there are many Australian small and medium businesses reaping the benefits of partnering with an Australian BPO company.
Platinum Outsourcing has a keen focus on partnering with Australian businesses with less than 250 employees and aims to provide additional add-on benefits to assist in lowering the barriers to entry for smaller companies (such as helping with process and work instruction documentation, and assisting with training on process).
Outsourcing does not have to be about setting up large offshore teams, or moving entire functions from Australia, overseas. Many of our customers have small teams (of 2 or 3 resources), or in some cases single team members (for example a bookkeeper or virtual assistant). This is known as the 'co-sourcing' model. You have the ability to scale up your resourcing as and when required, and there is no long term commitment, which significantly de-risks the decision to begin outsourcing.
Outsourcing does not have to be about setting up large offshore teams, or moving entire functions from Australia, overseas
Our mission is to provide Australian businesses easy access to outsourced teams in the Philippines. With the rise of remote work, accessing this large offshore talent pool has never been easier. Outsourced teams simply act as an extension of your onshore team, working remotely offshore (just like an employee working from home in Australia).
To get started, it is as simple as providing us with the details of the role or function you wish to outsource, we then bespoke recruit (in the same manner that you would onshore). Some of our partners choose to be intimately involved in this process (conducting interviews and assessments etc) or in some cases they leave it entirely in our hands. We supply brand new IT equipment, and get your team member/s onboarded and ready to work on their first day.
You will deal directly with our Australian based leadership throughout the discovery and onboarding process; we aim to make this process as seamless, and as easy as possible. The entire process from discovery through to go-live is generally less than 6 weeks, in some cases shorter.
Outsourced teams simply act as an extension of your onshore team, working remotely offshore; the lead time to setup your new offshore team is only 6 weeks
Yes, outsourcing does provide a significant cost benefit versus onshore hiring. Cost savings are role dependant, but it is not unusual to see savings in the vicinity of 70%. With that said, cost reduction is no longer at the forefront of outsourcing decisions for Australian SME.
There are a number of different reasons and benefits (aside from reducing the cost of onshore hiring) why businesses are choosing to partner with an Australian outsourcing company.
Hiring offshore gives you access to a much larger talent pool, ensuring you get access to the best candidates and reduce the lead time from recruitment to hiring. Additionally, you de-risk scaling your human resources when partnering with a BPO, as Platinum Outsourcing does not lock you in to long term agreements, meaning you retain flexibility over your resourcing levels.
Outsourcing of non value add activity such as data entry, gives you scope to reinvest back into your core, revenue generating activity - improving your top line.
Cost reduction is no longer at the forefront of outsourcing decisions for Australian SME.
The Philippines began first offering outsourcing services in the early 1990's. By 2010, the Philippines was known as the capital of the world's business process outsourcing. More than 1.2 million Filipinos are employed by BPO companies across just about every function you can think of.
Filipinos have exceptional English language skills. The English language was introduced into the Philippines in the early 1900's and English is now recognised as an official second language of the Philippines. In addition, the accent of Filipinos is not as strong as that of many other outsourcing destinations in Asia, such as India.
Filipino's are very well educated; tertiary education is both popular and prevalent in the Philippines with 1.6 million Filipinos expected to graduate from higher education in 2022.
The quality of work produced by outsourced teams in the Philippines is high, from call centre and customer facing support, accounting and finance teams, and creative and development.
The standard of both tertiary education and English language in the Philippines is strong; outsourced teams produce high quality work on par with Australia
Not true! Platinum Outsourcing provides 100% transparency regarding your offshore teams performance. Your offshore team are monitored in real time using our human resources management ('HRM') software that links to our payroll. In addition, our experienced and enthusiastic leadership team are onsite and monitoring your team throughout the day, so there is always face to face leadership oversight.
All of our team are incentivised through a comprehensive reward and recognition program that links to on the job performance, part of this involves you providing us with feedback at regular intervals to ensure your team are performing to the required standard (via an employee scorecard).
Start your outsourcing journey, with an award winning, Australian owned and managed BPO provider - Platinum Outsourcing. Contact us here.
